FAQ

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”4″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ content_parallax=”0″ style=”inherited” uncode_shortcode_id=”103070″][vc_column column_width_percent=”100″ gutter_size=”4″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1/1″ uncode_shortcode_id=”131567″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”155143″][vc_column_inner column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1/1″ uncode_shortcode_id=”150954″][vc_custom_heading text_font=”font-196158″ text_size=”custom” text_weight=”700″ uncode_shortcode_id=”732677″ heading_custom_size=”56px” text_color_type=”uncode-solid” text_color_solid=”#191919″]Frequently asked questions[/vc_custom_heading][vc_custom_heading heading_semantic=”h3″ text_font=”font-196158″ text_size=”custom” text_weight=”400″ text_space=”fontspace-781688″ uncode_shortcode_id=”948528″ heading_custom_size=”18″ text_color_type=”uncode-solid” text_color_solid=”#191919″]Find answers to commonly asked questions about Doctr.[/vc_custom_heading][/vc_column_inner][/vc_row_inner][vc_accordion no_lazy=”yes” typography=”advanced” sign=”plus” content_border=”yes” gutter_simple=”1″ active_bg_color=”color-xsdn” active_txt_color=”color-jevc” radius=”xl” shadow=”std” titles_font=”font-196158″ titles_size=”custom” titles_weight=”700″ uncode_shortcode_id=”167235″ heading_custom_size=”20″ active_bg_color_type=”uncode-palette” active_txt_color_type=”uncode-palette” active_tab=”0″ el_id=”faq-accordion”][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How long will I wait?” tab_id=”24a731b5-e185-3″][vc_column_text text_lead=”yes” uncode_shortcode_id=”191738″]We will get started on your request today. If you opened this request after 8pm, we may start working on it tomorrow morning. The service is reliable and fast. 70% of appointments are confirmed in less than 24 hours and 95% of appointments are confirmed in less than 48 hours.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What is the waiting time for a consultation at a walk-in clinic?” tab_id=”51669b3a-8e8e-2″][vc_column_text uncode_shortcode_id=”627918″]The waiting time for a consultation in a walk-in clinic is 1 to 2 days if you’re in a major city. In the regions, it may take several days to obtain a consultation due to the limited number of walk-in clinic spaces. Doctr’s care coordination service can book you an appointment at a walk-in clinic.

‍The time you are given is an estimate, so expect to wait an average of 1 hour in the walk-in clinic waiting room. This may seem a long time at first glance, but it’s much shorter than if you had no appointment at all, as waiting times often exceed 5-6 hours.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How to get a walk-in appointment with a doctor?” tab_id=”ef5915c9-1af0-2″][vc_column_text uncode_shortcode_id=”964536″]In Quebec, appointments in walk-in clinics are booked via the Rendez-Vous Santé Québec platform, also known as RVSQ. Some walk-in clinics may still use another another appointment booking system. Making an appointment is often difficult, as demand is high and the number of appointments is limited.‍

Doctr’s care coordination service can also arrange an appointment for you at a walk-in clinic. In the rest of Canada, each walk-in clinic has its own appointment system, and it’s up to the patient to figure it out.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How to book an appointment in a walk-in clinic?” tab_id=”0a882431-6c4b-0″][vc_column_text uncode_shortcode_id=”283097″]In Quebec, you can use the government system called Rendez-Vous Santé Québec (RVSQ) to reserve a space in a walk-in clinic. Some walk-in clinics near you may use a system other than the government system. Doctr’s care coordination service can take care of making an appointment for you, saving you time and guaranteeing you a quick consultation with a doctor.‍

In the rest of Canada, each walk-in clinic uses its own system, and it’s up to the patient to find it. Doctr’s care coordination service can also arrange an appointment for you at a walk-in clinic.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”I don’t have a family doctor. Is it possible to have a medical appointment?” tab_id=”0a882431-6c4b-09″][vc_column_text uncode_shortcode_id=”142394″]Absolutely! Your best option is to see a doctor at a walk-in clinic. Doctr’s care coordination service can also arrange an appointment for you at a walk-in clinic. It’s also a good idea to register with the Quebec Family Doctor Finder to be assigned a family doctor and avoid always going to a walk-in clinic.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What is the cost of a consultation in a walk-in clinic?” tab_id=”0a882431-6c4b-094″][vc_column_text uncode_shortcode_id=”132732″]If you have a RAMQ card, consultation at a walk-in clinic is free. If you are not eligible for RAMQ, the price varies from $200 to $400, depending on the walk-in clinic.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How to see a doctor without a RAMQ card?” tab_id=”0a882431-6c4b-0941″][vc_column_text uncode_shortcode_id=”167011″]If your RAMQ card is lost or expired, you can obtain proof of eligibility from RAMQ by calling 1 800 561-9749 so you can see a doctor at a walk-in clinic.‍

Non-RAMQ and non-eligible residents will have to pay a fee for consultation in a walk-in clinic or emergency room. The Doctr Expat service lets you book an appointment with a walk-in clinic in Montreal quickly, or anywhere in Canada.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”Are consultations in walk-in clinics reimbursed by private health insurance companies?” tab_id=”0a882431-6c4b-09411″][vc_column_text uncode_shortcode_id=”635103″]If you have a valid RAMQ card, consultations at a walk-in clinics are free. If you are not eligible for RAMQ, the price varies depending on the walk-in clinic. If you have travel insurance or insurance for foreign residents in Canada, you may be eligible for reimbursement of your walk-in clinic consultation.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What should I do if I feel unwell during or after the blood test?” tab_id=”0a882431-6c4b-094112″][vc_column_text uncode_shortcode_id=”111392″]Immediately inform the lab staff if you feel unwell after a blood test. They are trained to respond to such situations and can provide immediate assistance, such as helping you lie down, giving you water, or applying cold compresses. If necessary, the lab or walk-in clinic staff can also contact a doctor or emergency services.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”Can Dermatologists help with hair and scalp problems?” tab_id=”0a882431-6c4b-0941123″][vc_column_text uncode_shortcode_id=”124360″]Yes, dermatologists are trained to treat a wide range of hair and scalp issues. Common conditions include hair loss, which can be caused by hormonal factors, genetics, stress, or other underlying issues. Dermatologists can diagnose the root cause of hair loss and suggest appropriate treatments, ranging from topical solutions to more advanced therapies like PRP (Platelet-Rich Plasma) injections.

Dermatologists also treat scalp conditions, such as dandruff (seborrheic dermatitis), which can cause itching, redness, and flaking. Along with medications, a dermatologist may recommend specific therapeutic shampoos.

Other conditions, such as alopecia areata (a localized form of hair loss), fungal infections of the scalp, or scalp psoriasis, can also be effectively managed by a dermatologist.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What is the Care Coordinator service?” tab_id=”0a882431-6c4b-09411232″][vc_column_text uncode_shortcode_id=”725644″]We understand that making a medical appointment in the public health system can generate anxiety and frustration. Your care coordinator will find the right clinic, call at the right time and confirm the appointment for you.‍

As part of its service offering to the person who purchases Doctr’s services (hereinafter “Customer”), Doctr acts solely as an agent for the Customer in connection with the medical appointment mandate granted by the Customer in purchasing Doctr’s services.‍

For all services rendered by Doctr involving the use by the Customer of its Quebec Health Insurance Plan Card (hereinafter the “RAMQ Card”), Doctr acts independently and is not affiliated with any appointment scheduling system, clinic or other establishment offering medical services.

Doctr is not given priority for scheduling appointments before, during or after the execution of its mandate for the Customer when such services involve the use by the Customer of its RAMQ Card.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How do I sign up for Doctr?” tab_id=”0a882431-6c4b-094112326″][vc_column_text uncode_shortcode_id=”112053″]Signing up for Doctr is easy! Visit our website or download the Doctr app, create an account, and start using our healthcare coordination services right away.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How many medical appointments can I request?” tab_id=”0a882431-6c4b-0941123269″][vc_column_text uncode_shortcode_id=”409182″]You can request as many medical appointments as you need, as long as you attend to your consultations. For the family plan, you can request appointments for yourself and up to four other loved ones.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What happens after I open a request?” tab_id=”0a882431-6c4b-09411232691″][vc_column_text uncode_shortcode_id=”204182″]You Care Coordinator will start working on your request soon. You will receive a communication when your care coordinator has started, and you will receive frequent updates on progress. If you have questions, you can always chat with the team via the chat in the Doctr mobile app.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How long will I wait?” tab_id=”0a882431-6c4b-094112326912″][vc_column_text uncode_shortcode_id=”174536″]We will get started on your request today. If you opened this request after 8pm, we may start working on it tomorrow morning. The service is reliable and fast. 70% of appointments are confirmed in less than 24 hours and 95% of appointments are confirmed in less than 48 hours.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What is the expected date of my appointment?” tab_id=”0a882431-6c4b-0941123269123″][vc_column_text uncode_shortcode_id=”130254″]For walk-ins, you can expect the appointment tomorrow or the next day. For other types of appointments, it depends on the availabilities in your region, and you will get more information once the care coordinator team has started working on your request.

The service is reliable and fast. 70% of appointments are confirmed in less than 24 hours and 95% of appointments are confirmed in less than 48 hours.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How can I see the progress of my request?” tab_id=”0a882431-6c4b-094112326912349″][vc_column_text uncode_shortcode_id=”110935″]You can see the progress of your request in the request details in the homepage of your Doctr app or in your request history.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How do you select a clinic?” tab_id=”0a882431-6c4b-094112326912349″][vc_column_text uncode_shortcode_id=”153063″]We use your location, the distance you can travel, your availabilities and the thousands of reviews left by other users in our clinic directory to pick the best clinic possible.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What if I do not like the clinic you selected?” tab_id=”1737797240492-19-4″][vc_column_text uncode_shortcode_id=”686546″]If you have chosen the single or family plan, you are still in charge. Inform your care coordinator in the chat if you don’t like the selected clinic and we’ll find you another one. If you have selected the walk-in plan (one appointment only), you cannot request another appointment.

It is important to contact your care coordinator at least 24 hours in advance to cancel an appointment. You also have the option of cancelling the appointment yourself by contacting the clinic directly.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What if I cannot go to my appointment?” tab_id=”1737797240492-19-45″][vc_column_text uncode_shortcode_id=”827131″]It happens! We will book another appointment for you if you have the single or family plan. Let your care coordinator know as soon as possible as not showing up to your appointment negatively impacts the reputation of the Care Coordinator service.‍

For the Walk-in plan, you will not be reimbursed if you do not go to your appointment and you will need to open a new request.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”What else can I do to help my Care Coordinator?” tab_id=”1737797240492-19-459″][vc_column_text uncode_shortcode_id=”348076″]Make sure the email, phone number and health care card and name you provided is up to date. Otherwise, you have nothing else to do. Isn’t it great?[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”I forgot my password” tab_id=”1737797240492-19-4590″][vc_column_text uncode_shortcode_id=”202652″]You can reset your password here.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”I am dissatisfied with the service” tab_id=”1737797240492-19-45903″][vc_column_text uncode_shortcode_id=”145404″]You can open a complaint and a supervisor will reply to you within 2 business days.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”How do I cancel my subscription?” tab_id=”1737797240492-19-459038″][vc_column_text uncode_shortcode_id=”186669″]You can cancel your subscription anytime here.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”Details of the service offered” tab_id=”1737797240492-19-4590381″][vc_column_text uncode_shortcode_id=”911886″]Within the framework of its offer of services to the person who obtains the services of Doctr (hereinafter “Customer”), the latter acts only as an agent for the Customer within the framework of the mandate of medical appointments that the latter granted to him by obtaining the services of Doctr.‍

For all services rendered by Doctr involving the use by the Customer of his Quebec Health Insurance Plan card (hereinafter the “RAMQ Card”), Doctr acts independently and is not affiliated with any appointment scheduling system, clinic or other establishment offering medical services.‍

Please note that the only information collected, in a transparent manner with the consent of the users, is the information listed in our Privacy Policy, to which you consent by using the website ” Doctr.ca ” (hereinafter the ” User “). Please note that the User’s personal information will not be retained beyond the purposes for which it was collected and Doctr has established a mechanism for the destruction of such information once the expiry date has been reached, thereby complying with applicable laws.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”0″ title=”Special case of health insurance card information” tab_id=”1737797240492-19-459038108″][vc_column_text uncode_shortcode_id=”131738″]Please note that we will not require you to produce your RAMQ Card with all its information by photo and we will never require you to physically entrust us with your RAMQ Card. For the sole purpose of the services provided by Doctr “Doctr Care Coordinator Services” (described in the Terms and Conditions and the General Conditions of Sale) for which the information contained on a RAMQ Card is necessary, and not merely useful, we collect only the necessary information contained on the RAMQ Card.‍

The information requested may include the registered health insurance number, expiration date, date of birth and full name of the person purchasing the specific service (hereinafter the “Purchaser”). The collection of the above information is necessary since this information is required by the clinics for appointment scheduling, therefore necessary for Doctr to perform the service “ Doctr Care Coordinator Services” that Buyer has procured and which is a resource provision service.‍

The deletion of certain data such as health insurance number, reason for medical consultation and any photos that may have been provided are deleted by Doctr seven (7) days after Doctr has made an appointment for Buyer, as this information is no longer necessary for Doctr’s performance of the services. For more information, please read our Privacy Policy.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row row_height_percent=”30″ override_padding=”yes” h_padding=”2″ top_padding=”0″ bottom_padding=”5″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ content_parallax=”0″ uncode_shortcode_id=”168322″][vc_column column_width_use_pixel=”yes” position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1/1″ column_width_pixel=”900″ uncode_shortcode_id=”106436″][vc_custom_heading heading_semantic=”h6″ text_font=”font-196158″ text_size=”custom” text_weight=”700″ sub_lead=”yes” sub_reduced=”yes” uncode_shortcode_id=”838243″ text_color_type=”uncode-solid” text_color_solid=”#191919″ heading_custom_size=”32px” subheading=”Contact our support team for further assistance.”]Still have questions?[/vc_custom_heading][vc_button radius=”btn-round” outline=”yes” border_width=”1″ link=”url:%23|||” button_color_type=”uncode-solid” button_color_solid=”#d63838″ uncode_shortcode_id=”900646″]Contact us[/vc_button][/vc_column][/vc_row]

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